Write support@onetouchsync.com and we will get back within one business day.
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Support
Check the answers below, or email us. New leagues can also write from the contact page.
Missing your team?
Coaches who cannot see a team or schedule can send a report that appears on club and league dashboards.
I'm missing my team or scheduleApps & sign-in
Can’t find the portal? It lives on the apps page. Mobile downloads are coming soon.
Common questions
How do I sign in?
Use your email and password on the sign in page. If you were invited, check that email for the invite link first — that creates your account.
I am a coach and I cannot see my team or schedule.
That usually means the team is not attached to your account yet, or the schedule has not been imported for that club. Submit the I’m missing my team form with your club name, team name, and the email you sign in with. It goes to the same club and league dashboards as the coach onboarding missing-team report.
I see my team but no schedule appears
Your account is attached to the team, but that team’s games have not been imported yet — or the imported schedule uses a different team name. Submit the I’m missing my team form and list the team exactly as it appears on the organization’s schedule, plus the email you sign in with.
Can parents and players use the same platform?
Yes. Parents and players get their own views for schedules, documents, and fees — not league or club admin tools.
Is there a mobile app?
Android and iOS apps are coming soon. Until they ship, use the web portal in your phone’s browser.
How do we get a league set up?
Request a demo and we will walk through clubs, staff invites, and how schedules land in each portal.
Where do I download the Android app?
Not yet — the Android and iOS downloads are placeholders until the apps are ready. Use the web portal for now.